FAQs
Is this real? Has it been authenticated?
Please rest assured that our products are genuine. We have our own appraisers at our headquarters, and all products are authenticated. If customers find that the product is defective after self-inspection, the head office can return it for a refund. For more information, please see the authenticity statement
What is wholesale and how to apply?
Answer ContenWholesale is a service we provide for professional buyers of second-hand luxury goods. You can apply for it through the wholesale page. All applications are manually reviewed and it takes about 2-3 working days. Please be patient. After activation, you can see the exclusive wholesale prices on this website. For more details, please check the wholesale instructions paget
Can you lower the price?
The current prices are the lowest prices. It is difficult to get a lower price than this. Of course, we will have many special offers, please subscribe first to get the special offer information in time.
Can l cancel my order?
Answer ConteUnfortunately, once an order has been placed on our system we are unable to cancel this.But please don't worry, you're welcome to return any unwanted items to us using our normalreturns procedure.nt
Do you ship internationally?
We support delivery to parts of Europe and Asia. For detailed regions, please refer to the regions supported by the website currency. For those regions that are not open, you can also contact us. We support commercial cooperation models for those regions that are not open.
What payment methods are accepted?
We support a variety of payment methods, including but not limited to credit card payment, Google Pay, PayPal, convenience store payment, bank transfer, etc. For more information, please refer to the Terms of Service
Which courier? When will you deliver?
The shortest shipping time is more than four days. Our company has a contract with Sagawa Express, but delivery will be handled by Sagawa Express. For more details, please check the shipping details.
If you have any other questions
you can contact the online customer service below
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Submit your question and we will respond to your question as soon as possible.